We know you value good customer service. Our aim is to give you the best service we can. This Customer Service Charter tells you what you can expect from us, what you need to know about your responsibilities and how to let us know if we are doing well or if we could do better. It also tells you about how we keep an eye on ourselves by measuring whether we are meeting our commitments to you.

We value your opinion and want to hear what you think about the quality of our service. We want to know about the things you like about us and if you have any suggestions about how and where we could do better. We also want to hear from you if you have a complaint, as your experience can help us to improve our service to you and to others.......

Complaints Register - Members 2007