What is a complaint?
We regard a complaint as any expression of dissatisfaction or concern about our action, our lack of action, the standard of service provided by us or on our behalf, the performance, behaviour and conduct of our employees or about our complaints handling process itself.
A complaint is not -
More information about our complaints procedure and the service standards you can expect from Shire employees can be found here:
Complaints Procedure - Customer Guide.pdf
Customer Service Charter.pdf