COVID-19 Frequently Asked Questions

Following the advice of the Federal government and the WA Department of Health, Shire of Mundaring has introduced changes to slow the spread of COVID-19 in the community. Changes will be in place until the end of April and will be extended as required. We cannot promise business as usual but we will be doing our best in what is an evolving situation.


In coming days we will be adding Frequently Asked Questions to this page to help explain some of the COVID-19 related changes announced by the Shire. We encourage community members to bookmark this page and visit often.

 
Is the Shire still open for business?
Effective from close of business, Wednesday 25 March, the Shire of Mundaring Administration Centre and Operations Centre was closed to the public until further notice. 

The closures aim to protect our employees and visitors to these facilities and slow the spread of the virus within our community.

Our staff continue to work - albeit a little differently to the norm. While this is presenting some challenges we are finding innovative ways to continue to serve our community.

We cannot promise business as usual but we are doing our best in a quickly evolving situation.

We are available via phone on 9290 6666, online at www.mundaring.wa.gov.au and by email.

You can complete some business transactions and payments online (Rates and Dog Registrations) or by phone. Meanwhile, deliveries can be left at the front door during business hours.

We appreciate your understanding and thank you for your cooperation.


How do I conduct essential business such as paying rates or infringements, applying for permits or registering my pet?

As always, people can contact us on (08) 9290 6666 or by email. You can also complete most business transactions and payments on the Shire's website.

Rates can be paid over the phone, please call 9290 6666. If you are having difficulty paying your rates, please call the Shire and speak to a Finance Officer – Rates or email the Shire at shire@mundaring.wa.gov.au.


Animal Registrations can be completed online on the Shire's website.


What facilities are closed?

In accordance with Australian Government advice, the following Shire facilities are closed:

  • Bilgoman Aquatic Centre

  • Brown Park Community Centre

  • Hub of the Hills

  • Lake Leschenaultia Park

  • Mount Helena Aquatic Centre

  • Mundaring Arena

  • Swan View Youth Centre

  • All sports ground pavilions and changerooms

  • All community halls

  • All playgrounds, skateparks, dirt jumps and outdoor exercise equipment

The following Shire facilities have changed their service delivery to phone and email only:

  • Shire Administration Building
  • Shire Operations Depot

  • Albert Facey Memorial Library, Mundaring

  • Katharine Susannah Prichard Library, Boya

  • Mundaring Visitor Centre

Public toilets remain open where possible. An increased cleaning regime has been implemented at these facilities.

We anticipate that the above facilities will be closed until 30 April but this could be extended.


Can I get a refund for my booking?

The Shire acknowledges that community members may have bookings for facilities such as halls and other Shire-owned facilities that cannot be used due to COVID-19 restrictions. The Shire is offering refunds for all cancellations due to the extenuating circumstances. Please contact us on 9290 6666 or email shire@mundaring.wa.gov.au to arrange a cancellation and refund where required. 

What is still open?

Children's Services has suspended group family activities, however our its childcare service is open.

Waste and recycling services will continue on its usual schedule.

Coppin Road and Mathieson Road Transfer Stations are open. We encourage visitors to practice safe social distancing when visiting our Transfer Stations. Please consider bringing gloves with you if you have some at hand.

Public toilets are still open, where possible. An increased cleaning regime has been implemented at all of our public toilets.


Will Council meetings still go ahead?

Yes but in a different way. Minister for Local Government Hon David Templeman has announced new regulations which will allow Council meetings to continue electronically during a public health emergency or state of emergency. Local governments are now allowed to hold meetings via teleconference, video conference or other electronic means and Shire of Mundaring is considering options to use a video conference. Stay tuned for an update on this.


Can I still obtain planning approval or a building permit?

Services will continue through this period. We encourage those interested in seeking advice, feedback, or lodging (or viewing) applications to contact the Shire via phone and/or email, to limit face-to-face interactions.

Previously the Shire encouraged applicants to discuss their proposed development with their neighbours. To maintain social distancing, if you have an application that requires neighbour comment, the Shire will advertise on your behalf in all circumstances.

Residents setting up a home office please note – no approval is required from the Shire.  Please liaise with Shire planning staff should you need advice about your specific situation.

Although the Shire is implementing a no contact arrangement, staff will still be available to undertake essential site visits but will adhere to social distancing requirements at all times.

 

What will restricted burning entail during the COVID-19 crisis?

With Restricted burning commencing from Wednesday 1 April 2020 please read the below information in regards to burning of garden refuse.
With current circumstances we can all understand that Emergency Services or anyone for that matter should exercise social distancing and not come into contact with others unless absolutely necessary.

It is therefore necessary to put in place special social distancing measures in relation to the Restricted Burning period and the issuing (or otherwise) of Permits. To limit the exposure/interaction the following conditions have been set out.

NO permits will be issued until further notice (we encourage you to plan your burns for the open burning period when permits are not required).

Residents may burn if needed after 6pm so long as the following conditions are followed:

  • 1sqm piles of garden refuse may be burnt without a permit between 6pm and 11pm

  • ALL piles must be fully extinguished before midnight, (fully extinguished means no heat, smoke or steam and no white ash present where the fire was situated) and re-checked the next day

  • There MUST be one adult person/s in attendance at all times, with running water able to reach 2 metres past any pile.

  • Ensure smoke is managed and you notify your neighbours. Keeping in mind COVID-19 is a respiratory virus/disease, we don't want to aggravate those who may be sick, asthmatic or vulnerable having to expose themselves and others by going to the hospital/doctors for care.

  • NO burning if the Fire Danger Rating is VERY HIGH or ABOVE

Fire Control Officers will be actively patrolling the shire to ensure burning is not occurring during the day.

Thank you in advance for your cooperation on this matter given the circumstances. We all need each other during this time so let's look out and after each other during this difficult time.

For further information on burning call the Fire and Burning Information line on 9290 6644 or go to our website. You can also sign up on our website to the SMS and be notified of changes to permits. All other fire related enquiries call 9290 6696 or email fse@mundaring.wa.gov.au.

 

I access the Midvale Early Childhood and Parenting Centre for childcare. Will this be closing?

Midvale Early Childhood and Parenting Centre is still open. Any changes related to delivery of this service will be directly communicated to service users and published on the Shires website and social media channels.

 

Can I still attend activities at the Shire's Child and Parent Centres?

Group family activities and health services at the Shire's Child and Parent Centre Swan – Middle Swan and Clayton View sites have been suspended until further notice.

 

Can I still go to the Libraries?

The Albert Facey Memorial Library (Mundaring) and Katharine Susannah Prichard Library (Boya) are closed to the public until further notice.

 

Shire staff are available to assist over the phone and answer queries during the following times:

Monday, Wednesday, Thursday and Friday – 9am to 5pm

Tuesday – 9am to 6:30pm

Saturday – 9am to 11:30am

This closure also affects Justice of the Peace Services, which will not be available at this time.

 

How can I return or borrow Library items?

For further information related to alternative ways to connect with Library services, including a new Click 'n' Deliver service, see the Libraries page of our website or call 9290 6780 to reach the Mundaring Library or 9290 6755 for Boya.  Alternatively, follow the Library on Facebook.

You can also check for online resources on our eLibrary page

 

Will my bin still be collected?

Yes, waste and recycling services will continue on their usual schedule.


Can I still access Mathieson Road and Coppin Road Transfer Stations?

Yes, both Transfer Stations will continue to operate as usual until further notice.


Will the Shire continue community engagement workshops?

No workshops or drop-in sessions will be held at this time. Community engagement will continue online, where you can have your say on current projects at https://engage.mundaring.wa.gov.au/.

 

What is happening with community events?

All events in restricted spaces are cancelled due to the 'one person per four square metre' rule.

In line with guidelines and directives issued by the WA Department of Health, all non-essential events expected to have 500 or more people or indoor events expecting more than 100 people have been cancelled.

Due to the changing situation and direction from the WA Health Department, we are constantly reviewing whether events need to postponed or cancelled.

The Shire of Mundaring is advising all community members to reconsider attendance at any of your normal events and programs. All Shire of Mundaring events have been cancelled. Most community events and gatherings have also been cancelled. Please check with organisers.

 

Can our community group still apply for a Shire grant?

The Community Grant Program has been put on hold until further notice.

 

Will Citizenship Ceremonies still go ahead?

Citizenship Ceremonies will continue to be held until further notice.

 

How is the Shire supporting residents during this difficult time?

We understand this is a difficult and uncertain time for everybody. We are cognisant of the social impact COVID-19 may be having on our community in terms of restricted movement, social isolation, grief and increased anxiety. 

We are examining strategies for how we can be of service to our local community during these extraordinary times.

The following contacts can also provide support:

  • Lifeline on 13 11 14
  • Kids Helpline on 1800 551 800
  • MensLine Australia on 1300 789 978
  • Suicide Call Back Service on 1300 659 467
  • Beyond Blue on 1300 224 636
  • Headspace on 1800 650 890
  • ReachOut
  • Care Leavers Australasia Network (CLAN) on 1800 008 774
  • Black Dog Institute online resources for anxiety, stress and wellbeing
  • Australian Red Cross

Assistance available from the Federal Government includes:

 

I would like to help, where can I volunteer?
The Shire is collating a volunteer database of people who would like to help. Send your contact details to ccbo@mundaring.wa.gov.au and we will make contact with you to discuss further.

 

Support for businesses

The Shire of Mundaring is currently responding to escalation of the COVID-19 virus and acknowledges the importance of providing support for local business and enterprise in these challenging times. This escalation is already having a significant impact upon local business and the way in which the Shire can deliver normal services.

The Shire is committed to maintaining provision of services to local business and the wider community and is currently exploring other avenues of support and assistance that may provided to reduce the impact of the COVID-19 crisis, where possible.

The following link to the Australian Government, The Treasury website provides information on the current stimulus program for business and includes fact sheets for specific details: https://treasury.gov.au/coronavirus/businesses

The Australian Government's coronavirus information and support web page is updated regularly with announcements and assistance package information. The Government's business contact centre is staffed from 7am until 11pm: 13 28 46

The Australian Treasury is leading the economic response to the coronavirus

Assistance available from the Federal Government includes:

 

Who should I contact if a person who is required to self isolate is not self-isolating?

The community should call Police on 131 444 to report people who should be self-isolating and are not.

 

If I live in the Shire of Mundaring, how do the regional/intrastate travel restrictions affect me?

The WA Government will introduce further restrictions on travel within Western Australia from Tuesday night 31 March 2020 (12.00am AWST Wednesday morning 1 April 2020) to assist in reducing the spread of COVID-19. Western Australian intrastate travel is defined as movement through the boundaries of the regions of Western Australia. These regions are:

  • Perth and Peel (due to their close proximity, the Perth and Peel regions will combine into one region)
  • South West
  • Great Southern
  • Goldfields-Esperance
  • Mid-West
  • Wheatbelt
  • Gascoyne
  • Pilbara
  • Kimberley.

Western Australians will not be permitted to leave their regional boundary. Police have the power to enforce these restrictions and fines of up to $50,000 can be issued. 

Exemptions will apply for:

  • employment purposes
  • medical reasons
  • health and emergency services
  • people living in ‘border communities’, who may not have access to groceries or supplies within their region
  • freight
  • compassionate grounds.

The whole of the Shire of Mundaring is in the Perth metropolitan area, including our outer eastern localities.

 

Where else can I go for information?

To find out the latest information and advice on COVID-19 (coronavirus), visit the following websites and facebook pages:

Accessible resources for people with disability:


24/03/2020
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